Air Passenger Rights
Air Passenger Protection Regulations (APPR) cover fights to, from and within Canada and address delays, overbooking and lost or damaged luggage.
In September 2022, rules came into effect stating that airlines must rebook, credit or refund a delayed fight.
If you find yourself in this situation, what should you do?
Talk to the airline
They may be able to resolve your problem without needing to go further.
Submit a complaint to the airline in writing
You must allow 30 days for them to respond.
If you are still unsatisfied
- file online with the Canadian Transportation Agency at rppa-appr.ca. But be aware, the process can take up to 18 months.
